At Lightnn Fit, we want you to be fully satisfied with your purchase. This Returns and Refund Policy explains how to request returns, exchanges, and refunds for items purchased from us.
1. Eligibility for Returns
You may request a return if:
- The item is defective, damaged, or incorrect upon delivery
- The return request is made within 7 days of receiving the product
- The item is unused, in its original packaging, and in the same condition as received
Returns that do not meet these criteria may be rejected.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or worn products (unless defective or damaged)
- Customized or personalized items
- Items returned after the allowed return period
3. How to Initiate a Return
To start a return:
- Email us at [email protected]
- Include your order number, product details, and reason for return
- Attach photos if the item is damaged or defective
Once approved, we will provide instructions for returning your item.
4. Refunds
- Refunds will be issued to the original payment method after we receive and inspect the returned item
- Refund processing may take 5–10 business days
- Shipping fees are non-refundable unless the return is due to our error
5. Exchanges
We replace items only if they are:
- Defective
- Damaged
- Incorrectly shipped
To request an exchange, contact [email protected].
6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping service
7. Order Cancellations
- Orders can be canceled within 24 hours of purchase
- After this period, cancellation may not be possible if the order has already been processed or shipped
8. Contact Us
For questions regarding returns or refunds, contact us:
Lightnn Fit
Email: [email protected]